Building an information solution that enables a global law firm to provide a best-in-class service to their clients

This case study explores how InfoDesk worked with the Knowledge team at a top international law firm to:

  1. Bring all of the firm’s information sources together, in one place, so employees can quickly and easily find the insights they need the most

  2. Utilize AI-driven technology to enrich the information sources so the most important insights can be found and, crucially, acted upon

  3. Enable end-users to access relevant insights from a single place

  4. Provide the Knowledge team with greater control over the management and distribution of insights across the firm

Ultimately, this led to a solution that facilitates the firm’s ability to provide exceptional service to their clients while improving their information ROI across the organization.

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